At GlowTrends, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we offer a simple and transparent return and refund process. Please read the following policy carefully before initiating a return.
Returns
We accept returns within 5-7 days of receiving your order. To be eligible for a return, the item must meet the following conditions:
- It must be unused, undamaged, and in its original packaging.
- All original accessories, tags, and manuals must be included.
- The item must not be broken, used, or altered in any way.
To request a return, contact us at [GlowTrends@gmail.com] with your order number and reason for return. Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method.
Please note:
- Shipping fees are non-refundable.
- Partial refunds may be issued if the item shows signs of use or damage not caused by GlowTrends.
- If your refund is delayed, check with your bank or payment provider before contacting us.
Exchanges
We only replace items if they arrive damaged or defective. If you need an exchange, contact us at [GlowTrends@gmail.com] with proof of the issue, and we will arrange a replacement.
Non-Returnable Items
The following items cannot be returned or refunded:
❌ Used, broken, or damaged items not caused by our error.
❌ Items purchased on sale or clearance.
❌ Customized or personalized products.
Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account again.
✔ Contact your credit card company, as processing times vary.
✔ If you still haven’t received it, email us at [GlowTrends@gmail.com] for assistance.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
📩 Email: [GlowTrends@gmail.com]
We appreciate your trust in GlowTrends and are always here to help! 😊